Privacy policy

 

PRIVACY POLICY

Last Updated: December 17, 2025

Quick Summary (Not Legal Text)

  • We collect basic information such as your name, email address, shipping address, order details, and how you use our website.

  • We use this information to process orders, operate and improve our store, communicate with you, prevent fraud, and show relevant marketing.

  • Our online store is hosted by Shopify, which may process some personal data under its own privacy practices.

  • We share personal information only with trusted service providers necessary to run our business (such as payment processors, shipping carriers, analytics, and marketing tools).

  • Depending on where you live, you may have the right to access, correct, delete, or limit how your personal information is used.

  • PillowFlow™ is not a medical provider, and we do not collect or process medical or health records.

  • Third-party platforms we use operate under their own privacy policies.

The full policy is outlined below.

1. WHO WE ARE

Pillow Flow LLC (“Pillow Flow,” “PillowFlow™,” “we,” “us,” or “our”) operates the website and online store available at https://pillowflow.com, including any related pages, subdomains, or redirects (collectively, the “Services”).

Our store is hosted by Shopify Inc.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us.

If there is any conflict between this Privacy Policy and our Terms of Service regarding personal information, this Privacy Policy governs privacy-related matters.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

2. PERSONAL INFORMATION WE COLLECT

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to an individual.

Depending on how you interact with us, we may collect:

Contact Information

Name, email address, billing address, and shipping address.

Order & Transaction Information

Products viewed, cart contents, purchase history, order values, and return or exchange information.

Payment Information

Limited payment details such as transaction confirmations or the last four digits of a card. Full payment credentials are processed securely by our payment providers and are not stored by us.

Account Information

If you create an account, we may collect login credentials, preferences, and saved addresses.

Communications

Emails, messages, reviews, feedback, and customer support inquiries.

Device & Usage Information

IP address, browser type, device identifiers, time zone, cookies, pages viewed, referring URLs, and interactions with the site.

Marketing & Analytics Data

Information related to email engagement, advertising performance, and site analytics.

We do not intentionally collect sensitive personal data, medical information, or health records.

3. HOW WE COLLECT PERSONAL INFORMATION

We collect personal information in the following ways:

  • Directly from you when you place an order, create an account, contact us, or submit content

  • Automatically through cookies, pixels, and similar technologies when you browse the site

  • From service providers such as Shopify, payment processors, shipping carriers, and analytics tools

  • From third-party platforms if you interact with our ads or content on external websites or social media

4. HOW WE USE PERSONAL INFORMATION

We use personal information to:

Operate the Store & Fulfill Orders

Process payments, ship products, manage returns, and provide customer support.

Improve & Personalize the Services

Analyze site usage, troubleshoot issues, improve features, and personalize your experience.

Marketing & Advertising

Send promotional communications where permitted and display relevant advertising on our site or third-party platforms.

Security & Fraud Prevention

Protect our Services, customers, and business from fraud, misuse, or unauthorized activity.

Legal & Compliance

Comply with applicable laws, enforce our agreements, and protect our rights and the rights of others.

We do not use personal information to provide medical advice or healthcare services.

5. HOW WE DISCLOSE PERSONAL INFORMATION

We may share personal information in the following situations:

With Shopify

Shopify hosts our store and processes personal information as both a service provider and, in some cases, an independent controller for platform-level functions. Shopify’s handling of personal data is governed by its own privacy policies.

With Service Providers

We share information with trusted vendors who help operate our business, including payment processors, shipping carriers, email and SMS platforms, analytics providers, and cloud hosting services. These providers may use personal information only to perform services for us.

With Advertising & Marketing Partners

We may share limited identifiers (such as cookies or hashed data) to measure campaign performance and deliver relevant ads. This is not a sale of personal information for monetary compensation.

For Legal or Business Reasons

We may disclose information when required by law or in connection with fraud prevention, legal claims, or a business transaction such as a merger, acquisition, or asset sale.

We do not sell customer lists or personal information for profit.

6. NO MEDICAL OR SAFETY ADVICE

PillowFlow™ products are ergonomic comfort accessories and are not medical devices.

We are not a healthcare provider and do not collect or process personal information as medical or health data. Nothing on our website or in our communications should be considered medical advice.

6A. PRODUCT COPYRIGHT, DESIGN OWNERSHIP & ANTI-COPYING NOTICE

All PillowFlow™ products, designs, shapes, molds, packaging, branding, and content are the exclusive intellectual property of Pillow Flow LLC.

Certain elements are protected by U.S. and international copyright, trademark, and patent-pending laws.

Unauthorized copying, reverse engineering, manufacturing, or commercial use may result in enforcement actions, including cease-and-desist notices, DMCA takedowns, civil claims, or other remedies available under law.

7. THIRD-PARTY SERVICES

Our Services may link to or integrate with third-party platforms (such as Shopify, payment processors, shipping carriers, Google, or Meta).

We do not control and are not responsible for how these third parties collect, use, or share personal information under their own privacy policies.

8. CHILDREN’S DATA

Our Services are not intended for children, and we do not knowingly collect personal information from minors.

9. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to operate the website, remember preferences, analyze usage, and support marketing efforts.

You can control cookies through your browser settings. Disabling cookies may affect certain site features.

10. YOUR RIGHTS & CHOICES

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information, as well as to opt out of certain data uses.

Requests can be submitted using the contact information below. We may need to verify your identity before responding.

11. DATA SECURITY & RETENTION

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is completely secure.

We retain personal information only as long as necessary for business, legal, and compliance purposes.

12. INTERNATIONAL TRANSFERS

Your personal information may be processed in the United States or other countries where our service providers operate. Where required, appropriate safeguards are used.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Updates take effect once posted on https://pillowflow.com.

Your continued use of the Services after changes are posted constitutes acceptance of the updated policy.

14. CONTACT

Pillow Flow LLC
📧 conncet@pillowflow.com
📍 16385 Biscayne Blvd, Unit 516
Aventura, FL 33160, USA